Hotel NYX Cancun | Cancún | Mexico

Avenida Kukulcan KM 11.5, 77500 Cancún, Mexico

➤ Hotel NYX Cancun | Quintana Roo

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Located on a 14-mile stretch of pristine beachfront in Cancun’s hotel zone, NYX Hotel Cancun. has an infinity pool overlooking the Caribbean Sea. Some of its rooms have views of the sea or Nichupté Lagoon.

All air-conditioned rooms at the NYX Hotel Cancun feature a flat-screen cable TV and a private bathroom with a hairdryer. A coffee maker and free WiFi access are also included.

Bellavista Restaurant offers international options. The Chianti Restaurant offers Italian cuisine, open for dinner with prior reservation required. There is also a poolside bar, as well as a lobby bar.

The surrounding beaches are popular for water sports. You can go scuba diving at the 2 coral reefs or visit ancient Mayan sites nearby. Cancun Airport is a 20-minute drive away.
Couples particularly like the location — they rated it 9.0 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap


Room choices in NYX Hotel Cancun Resort

NYX Hotel Cancun Resort Services

Internet WiFi is available in the rooms and is free of charge.
Bathroom Toilet paper, Towels, Private bathroom, Toilet, Free toiletries, Hairdryer, Shower
Bedroom Linen
Outdoors Outdoor furniture, Beachfront, Sun terrace, Terrace, Garden
Kitchen Coffee machine
Activities Bingo, Aerobics, Live sport events (broadcast), Live music/performance, Cooking class, Tour or class about local culture, Walking tours, Beach, Evening entertainment, Nightclub/DJ, Entertainment staff, Diving, Table tennis, Billiards Additional charge
Media & Technology Flat-screen TV, Cable channels, Telephone, TV
Food & Drink Snack bar, Bar, Minibar, Restaurant, Tea/Coffee maker
Parking Free private parking is possible on site (reservation is not needed)., Parking garage
Reception services Invoice provided, Private check-in/check-out, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Entertainment and family services Kids' outdoor play equipment
Cleaning services Daily housekeeping, Trouser press Additional charge, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, 24-hour security, Safety deposit box
General Shuttle service Additional charge, Minimarket on site, Shared lounge/TV area, Air conditioning, Non-smoking throughout, Wake-up service, Car hire, Lift, Fan, Barber/beauty shop, Non-smoking rooms, Iron
2 swimming pools Opening times, Open all year, All ages welcome, Pool/beach towels, Sun loungers or beach chairs, Opening times, Open all year, All ages welcome, Infinity pool, Pool with view, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Wellness Yoga classes, Fitness, Full body massage, Couples massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Body scrub, Body treatments, Hair styling, Hair cut, Pedicure, Manicure, Make up services, Waxing services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Hot tub/Jacuzzi, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre
Languages spoken English, Spanish

NYX Hotel Cancun Resort Terms and Conditions

Check-in From 15:00 to 00:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Refundable damage deposit A damage deposit of USD 150 is required on arrival. That's about 118.12GBP. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds Children of any age are welcome.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Groups When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash is not accepted Hotel NYX Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Upon check-in photo identification and the credit card used to make the reservation is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The Chianti Restaurant is available only for stays of 3 nights minimum in the All Inclusive plan. Restrictions may apply.

The Umami restaurant is only available for stays of a minimum of 5 nights on an all-inclusive basis. Restrictions may apply.

One extra child or adult will be charged USD 150 extra per person per night when using existing beds.

Up to two children from 0 to 5 years stay free of charge when using existing beds.

Some remodeling work will be underway at the Bellavista restaurant. Work will be done on creating a terrace next to pool 1 for the greater comfort of clients. The work will be carried out from Monday to Saturday between 11:00 am. and 06:00 pm. until September 15th.

Pool number 1 will be out of service during the construction.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

A damage deposit of US$150 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

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Is WiFi available at NYX Hotel Cancun Resort?

WiFi is available in the rooms and is free of charge.

Is there free parking available at NYX Hotel Cancun Resort?

Free private parking is possible on site (reservation is not needed)., Parking garage

What are the outdoor activities at NYX Hotel Cancun Resort

Outdoor furniture, Beachfront, Sun terrace, Terrace, Garden

What languages are spoken at NYX Hotel Cancun Resort?

English, Spanish

What are the general services offered at NYX Hotel Cancun Resort?

Shuttle service Additional charge, Minimarket on site, Shared lounge/TV area, Air conditioning, Non-smoking throughout, Wake-up service, Car hire, Lift, Fan, Barber/beauty shop, Non-smoking rooms, Iron

Are pets allowed at NYX Hotel Cancun Resort?

Pets are not allowed.

What is the check-in time at NYX Hotel Cancun Resort?

From 15:00 to 00:00

What is the check-out time at NYX Hotel Cancun Resort?

Until 12:00

100% real reviews of NYX Hotel Cancun Resort

If you have any questions regarding the facilities or services provided at NYX Hotel Cancun Resort, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

8,0
Purpose of trip: Leisure trip
What was the highlight of NYX Hotel Cancun Resort
Relaxing and met all my expectations.
Cancun is beautiful. The beach was great and the ocean had a nice sandbank, making swimming easy. The room was large and comfortable. The food variety was great, different themes every night.
All of the staff were friendly except for one porter who complained about the number of bags. There were a few chipped tiles in the foyer. Booking at the Italian restaurant was impossible.
9,0
Purpose of trip: Leisure trip
What was the highlight of NYX Hotel Cancun Resort
Our stay was amazing for my 30th birthday!
The staff was great
Loud neighbors- not the hotels fault though
8,0
Purpose of trip: Leisure trip
What was the highlight of NYX Hotel Cancun Resort
Good for a few days of lounging around
Food was good. Facilities were in good shape. Staff were attentive and welcoming. Beach was nice. Classes offered were fun.
People wake up early to reserve beach chairs even though I was one of the first to actually be there for the beach at 8am. Cleaning staff took my personal carry on bag thinking it was a gift before I checked out on the last day and proceeded to open a gift inside. It was returned to me. Hanging around the pool in clothes, you're going to smell like a BBQ.
7,0
Purpose of trip: Leisure trip
What was the highlight of NYX Hotel Cancun Resort
Nice hotel let down by non-refurbished rooms not shown on its website
Staff are very nice. The facilities, location and price are commensurate with the price.
On arrival we were shown to what is probably the worst room in the hotel within the block which has not been refurbished - that would be the small terrace with the brown tilled floor on the ground floor as shown on the image. We refused the room and we were immediately taken back to reception (this obviously happens a lot) and we were then given a Master Suite on the 3rd floor in a different block - see other photo. I should mention that a Master Suite is what we had booked! The attempt by the NYX to offload its non-refurbished rooms is disingenuous and they should simply close the block and get on with the refurbishment. I see from other comments that this 'mix-up' in rooms happens often; there are no images of these very dated rooms on their website and there should be. Booking a hotel room should not be a lottery. This underhand behaviour by the front desk rather sullied our five day stay at the NYX. Not kind to staff! What a load of nonsense, we simply said we did not wish to wear the wristbands - we are not children; nevertheless, we kept them our persons at all times and we were certainly not unpleasant to the front desk - if anything they were generally disinterested in guests and acted as though they were doing us a favour by changing our room. We simply refute that the room we were first shown was a Master Suite, and your response is facile. We challenge you to post the images of these sub-standard rooms on your website so that guest can decide, and we note with interest that you make no comment on this core element in our review. The continued the lack of any images for your non-refurbished rooms says it all.


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